Average reply under 2 minutes
+44 0000 000000
Best for setup help and stream problems. Send photos of your screen and we can see exactly what you see.
Open WhatsAppContact
Talk to a real person, not a ticket queue
Every message goes straight to our UK support team. No bots, no ticket numbers, no call-centre script. WhatsApp is the fastest way to reach us; email is best for anything you’d like in writing.
Support team
- Average WhatsApp reply
- < 2 min
- Email reply
- Same day
- Support hours
- 9am to 11pm UK time, 7 days a week
Two ways to reach us
Answered the same day, usually within a few hours
hello@goliveontv.uk
Best for billing, refunds and anything you’d like a written record of.
Send an emailHow we can help
What do you need a hand with?
Pick a topic to start a WhatsApp chat with the right details already filled in.
- Starting a subscriptionChoosing a plan, paying and getting your login. About 15 minutes from first message to watching.Message us about this
- Buffering or stream problemsTell us the channel, your device and what you’re seeing. A photo of the screen helps a lot.Message us about this
- Billing & refundsPayment questions, or using your 7-day money-back guarantee.Message us about this
- Device setupFire Stick, Smart TV, MAG, Apple TV, Shield and more. We’ll walk you through it.Message us about this
- Renewals & extra screensExtend your plan when it runs out, or add a connection for a second TV.Message us about this
- Anything elseQuestions about channels, picture quality, VPNs or how IPTV works.Message us about this
Setting up a device? Our installation guides cover every step.
FAQ
Before you message
Answers to the questions we get asked most.
How quickly will you reply?
On WhatsApp the average reply is under 2 minutes, 9am to 11pm UK time, 7 days a week. Emails are answered the same day, usually within a few hours.
What if I message outside support hours?
Your message is first in the queue the next morning. Include your device and what you’re seeing, and we can usually fix it in one reply.
When will my login arrive after I pay?
Usually within 10 minutes, on WhatsApp, together with the setup guide for your device.
Can I upgrade my plan or add a second screen?
Yes. Message us with what you’d like and we’ll sort it out for you.
A channel is buffering. What should I try first?
Restart your device and router, clear the player app’s cache, and use Ethernet if you can. If it’s still happening, message us with the channel name and your device.
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